BOPIS, Is It Retail’s Life Support?

By DJ Nelson, Staff Writer The way consumers get the products they want has changed. From simpler times of barter and exchange to convenient front door delivery. Online shopping has increased the variety of products available to an equally as wide customer base. More stuff to more people. Now, customers are demanding more fulfillment options. […]

Faculty Column: Better Networks for Managing Customer Relationships

By Professor Gabriel Gonzalez The task of managing relationships with customers has become much more complex. Relationship managers or RMs operate in an environment where sophisticated solutions have become the norm. This means that they must bring to bear their firm’s resources on the problems that their customers face. They often have to do this […]